> ## Documentation Index
> Fetch the complete documentation index at: https://docs.8call.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Review your calls

> Find, play back, and analyze every call your agents handle — with transcripts, summaries, and filters.

<Info>
  Every call your agents handle — inbound, outbound, or from the website widget — is recorded on the `/calls` page so you can listen back, read what was said, and learn from each conversation.
</Info>

<Steps>
  <Step title="Open the calls page">
    From the dashboard, go to `/calls` to see your call history, most recent first.
  </Step>

  <Step title="Filter to what you need">
    Narrow the list by **agent**, **direction** (inbound/outbound), **source**, and communication type. Use search to find a specific call.
  </Step>

  <Step title="Play back a call">
    Click a call to open it, then use the play/pause control to listen to the recording.
  </Step>

  <Step title="Read the transcript and summary">
    Each call includes a transcript of the conversation and an AI summary, along with any structured data your agent was set to extract.

    <Tip>
      Decide what to capture on the agent's [Questions & data extraction](/guides/agent-questions-data) tab so these records are exactly what you need.
    </Tip>
  </Step>
</Steps>

## Placing calls

* **Inbound and widget calls** happen automatically when someone reaches your agent or uses your [website widget](/guides/web-widget).
* **Outbound calls** are scheduled from the [Outbounds page](/guides/scheduled-calls) or run in bulk with [Campaigns](/guides/campaigns).
* For deeper analysis of how well a call went, see [Call feedback](/guides/call-feedback).

## Troubleshooting

<AccordionGroup>
  <Accordion title="A call is missing from the list">
    Clear your filters — an active agent, direction, or source filter may be hiding it. Very recent calls can take a moment to appear.
  </Accordion>

  <Accordion title="No transcript or summary">
    Transcripts and summaries are generated after a call ends. Give it a moment, then refresh.
  </Accordion>

  <Accordion title="I can't open the calls page">
    The calls page is limited to organization owners and admins. Ask an admin to adjust your role on the [Members](/guides/members) page.
  </Accordion>
</AccordionGroup>