> ## Documentation Index
> Fetch the complete documentation index at: https://docs.8call.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Schedule outbound calls

> Set up one-off outbound calls for an agent to place automatically at a chosen time.

<Info>
  Outbound calls let an agent reach a specific contact at a time you pick. They're managed on the **Outbounds** page (`/scheduled-calls`). For calling many contacts at once, use [Campaigns](/guides/campaigns) instead.
</Info>

<Steps>
  <Step title="Open the Outbounds page">
    From the dashboard, go to `/scheduled-calls` and click **Schedule outbound**.
  </Step>

  <Step title="Fill in the call details">
    In the dialog, set:

    * <strong>Agent</strong> (required) — who places the call
    * <strong>Phone number</strong> (required) — the contact to call
    * <strong>Call goal</strong> (required) — what the agent should accomplish
    * Optional: contact name, email, address, and notes for context
  </Step>

  <Step title="Pick a time and timezone">
    Choose a **scheduled time** in the future and the **timezone** it applies to.

    <Tip>
      Outbound calls are allowed between **8am and 6pm** in the selected timezone. Pick a time inside that window or the form won't submit.
    </Tip>
  </Step>

  <Step title="Schedule it">
    Click **Schedule call**. The call is placed automatically at the chosen time.

    <Check>
      It appears under the **Scheduled** tab on the timeline, grouped by date.
    </Check>
  </Step>
</Steps>

## Tracking and managing calls

The status cards at the top filter the timeline:

* **Scheduled** — waiting to be placed (you can still cancel these)
* **Queued** — about to be placed
* **Completed** — finished; click **View call** to open the recording and transcript
* **Failed** — could not be completed
* **Cancelled** — cancelled before placing

## Troubleshooting

<AccordionGroup>
  <Accordion title="The Schedule call button is disabled">
    You need an agent, phone number, call goal, and a future time within the 8am–6pm window of the chosen timezone. The form flags whatever is missing or out of range.
  </Accordion>

  <Accordion title="A call failed">
    Check the phone number format (include the country code, e.g. `+1...`). You can schedule a new attempt; failed calls can't be retried in place.
  </Accordion>

  <Accordion title="I need to cancel a scheduled call">
    Open the **Scheduled** tab and use the trash icon on the call. Cancelling can't be undone, but you can schedule a new one.
  </Accordion>
</AccordionGroup>