> ## Documentation Index
> Fetch the complete documentation index at: https://docs.8call.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up voicemail

> Configure a per-agent voicemail message so callers can leave a message when appropriate.

<Info>
  Voicemail is configured **per agent**. You choose an agent, enable voicemail, and write the message it should leave or play.
</Info>

<Steps>
  <Step title="Open the voicemail page">
    From the dashboard, go to `/voicemail`.
  </Step>

  <Step title="Select an agent">
    Choose the agent you want to configure from the **Select agent** dropdown.

    <Check>
      The voicemail settings card appears once an agent is selected.
    </Check>
  </Step>

  <Step title="Enable and write the message">
    Turn on **Leave Voicemail**, then enter the **Message** the agent should use (for example, `Hi, this is [Agent Name]...`).
  </Step>

  <Step title="Save">
    Click **Save**. The setting applies to that agent's future calls.

    <Check>
      "Voicemail settings updated" confirms the change.
    </Check>
  </Step>
</Steps>

## Troubleshooting

<AccordionGroup>
  <Accordion title="I don't see any settings">
    You must pick an agent first — voicemail is configured one agent at a time.
  </Accordion>

  <Accordion title="The Save button is disabled">
    Save only enables when you've changed something. Toggle voicemail on or edit the message, then save.
  </Accordion>

  <Accordion title="I want different voicemail for different agents">
    That's the intended design — repeat these steps for each agent with its own message.
  </Accordion>
</AccordionGroup>