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Scripts give your agent its opening line and conversational guidance. The greeting is required for every agent; you can let AI draft it and then edit to match your brand voice.
1

Open the Scripts tab

Go to /agents, open an agent, then select Scripts (/agents/:id/scripts).
2

Write the greeting

Enter the Greeting — the first thing the agent says when a call connects. Keep it short and natural.
Click the generate button (the sparkles icon) to draft a greeting from the agent’s name, language, personality, and tone, then tweak it.
3

Save

Save your changes. The greeting is woven into the agent prompt and used on the next call.
A success toast confirms the script was saved.

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Tips for good scripts

  • Lead with value — say who’s calling and why in the first sentence.
  • Keep it conversational — the agent reads the greeting aloud, so write how people speak.
  • Pair with FAQs — for answers to common questions, use the FAQs page rather than stuffing them into the greeting.

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Troubleshooting

Script generation needs the agent’s name and at least one language. Set those on the Overview tab first.
Make sure you saved after editing. Greeting changes apply to new calls, not calls already in progress.