Set up voicemail

Voicemail is configured per agent. You choose an agent, enable voicemail, and write the message it should leave or play.

Open the voicemail page

From the dashboard, go to /voicemail.

Select an agent

Choose the agent you want to configure from the Select agent dropdown.

The voicemail settings card appears once an agent is selected.

Enable and write the message

Turn on Leave Voicemail, then enter the Message the agent should use (for example, Hi, this is [Agent Name]...).

Save

Click Save. The setting applies to that agent’s future calls.

“Voicemail settings updated” confirms the change.

Troubleshooting

I don't see any settings

You must pick an agent first — voicemail is configured one agent at a time.

The Save button is disabled

Save only enables when you’ve changed something. Toggle voicemail on or edit the message, then save.

I want different voicemail for different agents

That’s the intended design — repeat these steps for each agent with its own message.