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Voicemail is configured per agent. You choose an agent, enable voicemail, and write the message it should leave or play.
1

Open the voicemail page

From the dashboard, go to /voicemail.
2

Select an agent

Choose the agent you want to configure from the Select agent dropdown.
The voicemail settings card appears once an agent is selected.
3

Enable and write the message

Turn on Leave Voicemail, then enter the Message the agent should use (for example, Hi, this is [Agent Name]...).
4

Save

Click Save. The setting applies to that agent’s future calls.
“Voicemail settings updated” confirms the change.

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Troubleshooting

You must pick an agent first — voicemail is configured one agent at a time.
Save only enables when you’ve changed something. Toggle voicemail on or edit the message, then save.
That’s the intended design — repeat these steps for each agent with its own message.