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Every call your agents handle — inbound, outbound, or from the website widget — is recorded on the /calls page so you can listen back, read what was said, and learn from each conversation.
1

Open the calls page

From the dashboard, go to /calls to see your call history, most recent first.
2

Filter to what you need

Narrow the list by agent, direction (inbound/outbound), source, and communication type. Use search to find a specific call.
3

Play back a call

Click a call to open it, then use the play/pause control to listen to the recording.
4

Read the transcript and summary

Each call includes a transcript of the conversation and an AI summary, along with any structured data your agent was set to extract.
Decide what to capture on the agent’s Questions & data extraction tab so these records are exactly what you need.

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Placing calls

  • Inbound and widget calls happen automatically when someone reaches your agent or uses your website widget.
  • Outbound calls are scheduled from the Outbounds page or run in bulk with Campaigns.
  • For deeper analysis of how well a call went, see Call feedback.

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Troubleshooting

Clear your filters — an active agent, direction, or source filter may be hiding it. Very recent calls can take a moment to appear.
Transcripts and summaries are generated after a call ends. Give it a moment, then refresh.
The calls page is limited to organization owners and admins. Ask an admin to adjust your role on the Members page.