Skip to main content
FAQs are stored per organization in your database and automatically woven into the agent prompt on update. You can optionally scope items to a specific agent in future iterations.
1

Open the FAQs page

From the dashboard, go to /faqs.
You should see an empty state if you have no FAQs yet.
2

Add a question and answer

Click “Add FAQ”, then fill in both fields:
  • Question: what customers typically ask
  • Answer: clear, concise response the agent can speak
Click “Save”.
The FAQ appears in the list and becomes available to the agent prompt.
3

Reorder and toggle visibility

Use the up/down arrows to set display priority, then click “Save order”. Toggle “Active” to temporarily hide an item without deleting it.
4

Update the agent prompt

When you update your agent (e.g., in agent settings), the latest active FAQs are injected into the prompt under a dedicated [FAQs] section. No extra configuration is required.
Keep answers short and specific. If a question is ambiguous, the agent will ask a brief clarifying question before answering.

​
Behavior and limits

  • Scope: FAQs are organization-level. Future versions may support per-agent scoping.
  • Ordering: Lower position numbers appear first in the prompt block.
  • Active only: Only active FAQs are injected.
  • Rate: Prompt updates happen when the agent is updated.

​
Troubleshooting

  • Make sure the items are marked Active
  • Click Save after edits, then re-update the agent to refresh the prompt
  • Keep answers concise; they’re read verbatim by the agent
  • Ensure both Question and Answer are not empty
  • Check your session is active and you’re in the right organization