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A campaign points an agent at an audience and works through it automatically, calling each contact toward a goal you set. Use campaigns for bulk outreach; use scheduled outbounds for one-off calls.
1

Open the campaigns page

From the dashboard, go to /campaigns and create a new campaign.
2

Configure the campaign

Set:
  • Name — a label for the campaign
  • Audience — the list of contacts to call (created on the Lead generation page)
  • Agent — who places the calls
  • Goal — what each call should accomplish
  • Timezone — used to respect calling hours
Campaigns call contacts with verified phone numbers. Check the verified count for your audience before starting so you know how many calls will run.
3

Start the campaign

Run the campaign to begin calling. You can pause, resume, and stop it at any time from the campaign’s actions.
A running campaign shows live status, and calls begin appearing on the Calls page.
4

Track performance

Open a campaign to see its Performance tab — total calls, success rate, and average duration — plus Contacts and Actions tabs for per-contact detail.

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Troubleshooting

Confirm the audience has contacts with verified phone numbers, an agent is assigned, and the campaign is started (not paused). Calls respect the campaign timezone’s allowed hours.
Create one first on the Lead generation page, then return to create the campaign.
Use Stop on the campaign. To pause temporarily and keep progress, use Pause and Resume instead.