A campaign points an agent at an audience and works through it automatically, calling each contact toward a goal you set. Use campaigns for bulk outreach; use scheduled outbounds for one-off calls.
1
Open the campaigns page
From the dashboard, go to
/campaigns and create a new campaign.2
Configure the campaign
Set:
- Name — a label for the campaign
- Audience — the list of contacts to call (created on the Lead generation page)
- Agent — who places the calls
- Goal — what each call should accomplish
- Timezone — used to respect calling hours
3
Start the campaign
Run the campaign to begin calling. You can pause, resume, and stop it at any time from the campaign’s actions.
A running campaign shows live status, and calls begin appearing on the Calls page.
4
Track performance
Open a campaign to see its Performance tab — total calls, success rate, and average duration — plus Contacts and Actions tabs for per-contact detail.
Troubleshooting
No calls are being placed
No calls are being placed
Confirm the audience has contacts with verified phone numbers, an agent is assigned, and the campaign is started (not paused). Calls respect the campaign timezone’s allowed hours.
I don't have an audience to select
I don't have an audience to select
Create one first on the Lead generation page, then return to create the campaign.
I need to stop everything
I need to stop everything
Use Stop on the campaign. To pause temporarily and keep progress, use Pause and Resume instead.