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Outbound calls let an agent reach a specific contact at a time you pick. They’re managed on the Outbounds page (/scheduled-calls). For calling many contacts at once, use Campaigns instead.
1

Open the Outbounds page

From the dashboard, go to /scheduled-calls and click Schedule outbound.
2

Fill in the call details

In the dialog, set:
  • Agent (required) — who places the call
  • Phone number (required) — the contact to call
  • Call goal (required) — what the agent should accomplish
  • Optional: contact name, email, address, and notes for context
3

Pick a time and timezone

Choose a scheduled time in the future and the timezone it applies to.
Outbound calls are allowed between 8am and 6pm in the selected timezone. Pick a time inside that window or the form won’t submit.
4

Schedule it

Click Schedule call. The call is placed automatically at the chosen time.
It appears under the Scheduled tab on the timeline, grouped by date.

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Tracking and managing calls

The status cards at the top filter the timeline:
  • Scheduled — waiting to be placed (you can still cancel these)
  • Queued — about to be placed
  • Completed — finished; click View call to open the recording and transcript
  • Failed — could not be completed
  • Cancelled — cancelled before placing

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Troubleshooting

You need an agent, phone number, call goal, and a future time within the 8am–6pm window of the chosen timezone. The form flags whatever is missing or out of range.
Check the phone number format (include the country code, e.g. +1...). You can schedule a new attempt; failed calls can’t be retried in place.
Open the Scheduled tab and use the trash icon on the call. Cancelling can’t be undone, but you can schedule a new one.